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Gabriela's avatar

Thanks, Bill. Your perspective is giving me lots to think. I don't know if I interpret point #2 correctly, but I've started imagining how to be more intentional in embedding learning in meetings, by focusing on a concept, example and expectation, that can be immediately applied. Something to try this week!

William J. Ryan's avatar

My teams got used to me asking questions about where they were finding problem spots (slowdowns/cycle time, quality/error hits along workflow, stuff getting the way (aka old/bad procedures/practices), etc.) and we would take one of those and discuss it. I felt if I could provoke the conversation and then listen, the team would bring back an innovative and actionable solution. The key, as you stated so clearly, is to try something! :)